Refund policy

Thank you for shopping at SEAcare. We take pride in the quality of our skincare products. If you are not entirely satisfied with your purchase, we are here to help.

1. Overview & Eligibility

Our return and refund policy lasts 14 days from the date your order is delivered. If 14 days have passed since your delivery, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be:

  • Unused and in the exact same condition that you received it.

  • In its original packaging with all seals, labels, and protective wrappers intact.

  • Accompanied by a receipt, order confirmation, or proof of purchase.

Important Note on Skincare Products: Due to health, safety, and hygiene regulations, opened or used skincare items, or products with broken tamper-evident seals, cannot be returned or refunded unless they arrived damaged or defective.

2. Non-Returnable Items

Certain categories of items are exempt from being returned:

  • Gift cards and promotional items.

  • Products purchased through final clearance or special promotional sales (where explicitly marked).

3. Refunds (If Applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your original method of payment or store credit, within a certain number of days, depending on your payment provider.

4. Late or Missing Refunds

If you haven’t received a refund yet, please check your bank account or payment provider again first. It may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please reach out to us at support@seacarelb.com.

5. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange a damaged or defective item for the same product, please send us an email at support@seacarelb.com with photos of the damaged item.

6. Shipping Costs for Returns

You will be responsible for paying for your own shipping costs for returning your item unless the item arrived damaged, defective, or incorrect due to an error on our part. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund (if applicable).

Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact our customer support team at:

  • Email: support@seacarelb.com