Shipping policy

Thank you for shopping with SEAcare! We are committed to delivering your skincare orders safely and efficiently. Please review our shipping policy below to understand our delivery timeframes, processing, and procedures.

1. Order Processing Time

  • All orders are typically processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • Once your order has been dispatched, you will receive a notification containing your tracking details (if applicable).

2. Shipping Rates & Delivery Estimates

Delivery charges and estimated timeframes depend on your location:

  • Local / Domestic Shipping (Lebanon):

    • Estimated Delivery Time: 2 to 4 business days from dispatch.

    • Shipping fees are calculated at checkout based on your delivery address.

  • International Shipping:

    • If international shipping is available at checkout, delivery times typically range between 7 to 14 business days depending on the destination country and customs clearance processes.

3. Order Tracking

Once your package is out for delivery, you can track its progress using the tracking information provided in your shipping confirmation email or via our courier partner. If you have any trouble tracking your order, feel free to reach out to our team.

4. Shipping Delays

While we do our best to ensure timely delivery, unexpected delays can occasionally occur due to high volume during peak seasons, courier service interruptions, weather conditions, or customs clearance procedures. SEAcare is not responsible for shipping delays caused by third-party couriers or customs authorities.

5. Incorrect Address Disclaimer

It is the responsibility of the customer to ensure that the shipping address entered at checkout is accurate and complete. If an incorrect or incomplete address is provided, and the package is returned to us, the customer will be responsible for any additional shipping fees required to resend the package.

6. Damaged or Lost Packages

If your package arrives damaged, or if it appears to be lost in transit, please contact us immediately at support@seacarelb.com along with photos of the package and items so we can investigate and assist you right away.

Contact Us

If you have any questions or concerns regarding our shipping policy, please contact our support team at:

  • Email: support@seacarelb.com